We do not deliver by crane or hiab. We deliver with a kerbside tail lift lorry only.
All deliveries are made on a tail lift lorry and lowered to the ground. A manual pallet truck is then used to manoeuvre the pallet into position.
Our Couriers deliver between the hours of 8am and 6pm, you can request a telephone call 1 hour before in the special instructions box on the checkout page.
The road must be wide enough for a lorry to fit down, usually wider and larger than a dustbin lorry. If your access is restricted, please could contact our office.
Please make sure that there are no overhead obstructions, such as overhanging trees or cables. Also please inform us of any height restrictions on the delivery route as this could prevent delivery.
We cannot deliver onto sloping ground, as the tail lift must be able to lay flat on the ground.
Returned goods if cancelled whilst on route or returned due to ground/access conditions being unsuitable for pallet deliveries, will incur a return delivery charge. We will make arrangements to collect or return the goods at the cost of the return charge only. Alternatively you can make your own arrangements to have the goods returned to us within 21 days.
Where a delivery cannot be made on the arranged day due to access or unforeseen circumstances we will attempt a redelivery at your request on the following day or when arranged. There will be a redelivery charge and this will vary depending on the delivering depot. We will advise you of this cost prior to redelivery. If you have any queries concerning this or any other issue please call us immediately on 0800 112 3469.
To ensure your items are delivered, you, (or someone on your behalf), will need to be there to sign for them.
All deliveries are on a 2-5 day delivery time period. We offer a next day, but service charges apply – Please call 0800 112 3469 for further details.
We use a national courier service to deliver. Deliveries are made during the hours of 8am to 6pm on Weekdays. We attempt to ensure timely deliveries however these can be affected by conditions outside of our control, for example unforeseen issues on the road or bad weather conditions. We reserve the right to move your delivery slot if circumstances dictate.