We deliver on Monday, Tuesday, Wednesday, Thursday and Friday.
If you place your order at the weekend, your order will be processed by our team on Monday and will be delivered within 48 working hours.
You can also select the best day for your delivery at the checkout.
If you have any questions please call our office on 0800 112 3469 and our team will be happy to help.
We do not deliver by crane or hiab. We deliver with a kerbside tail-lift lorry only.
All deliveries are made on a tail lift lorry and lowered to the ground. A manual pallet truck is then used to maneuver the pallet into position.
Our couriers deliver between the hours of 8am and 6pm.
The road must be wide enough for a lorry to fit down, usually wider and larger than a dustbin lorry. If your access is restricted, please could contact our office.
Please make sure that there are no overhead obstructions, such as overhanging trees or cables. Also please inform us of any height restrictions on the delivery route as this could prevent delivery.
We cannot deliver onto sloping ground, as the tail lift must be able to lay flat on the ground.
Returned goods if canceled whilst on route or returned due to ground/access conditions being unsuitable for pallet deliveries, will incur a return delivery charge. We will make arrangements to collect or return the goods at the cost of the return charge only. Alternatively, you can make your own arrangements to have the goods returned to us within 21 days.
Where a delivery cannot be made on the arranged day due to access or unforeseen circumstances we will attempt redelivery at your request on the following day or when arranged. There will be a redelivery charge and this will vary depending on the delivering depot. We will advise you of this cost prior to redelivery. If you have any queries concerning this or any other issue please call us immediately on 0800 112 3469.
To ensure your items are delivered, you, (or someone on your behalf), will need to be there to sign for them.
We use a national courier service to deliver. Deliveries are made during the hours of 8am to 6pm on Weekdays. We attempt to ensure timely deliveries however these can be affected by conditions outside of our control, for example, unforeseen issues on the road or bad weather conditions. We reserve the right to move your delivery